College of Chiropractic Intern’s Clinic Handbook

12.0 Problem Resolution Policy

Policy: When problems emerge in a clinic placement, the college or CBI administration will work with the student and faculty clinician towards resolution of the issue(s), hopefully, to the mutual satisfaction of all parties. If there is not improvement in the situation, an alternative placement may be investigated.

Purpose: Recognizing that there are many variables in the process of placing students with college clinics and field doctors, the Clinical Education must have a procedure established that directs the resolution of problems that can emerge during the course of the internship. The goal is to optimize the clinical learning situation for the student, provide assistance/support to the faculty clinicians in addressing educational/behavioral needs of the intern and maintaining the integrity of their practice, and to maintain a high level of integrity in the clinical education program.

Procedure:

  1. It is imperative that the doctor and intern maintain a positive and open attitude, recognizing that there is a period of adjustment to any new situation. Most problems are the result of ineffective communication between the involved parties. It is the responsibility of both student and supervising clinician to work towards keeping open lines of communication, have direct and specific conversation(s), and attempt to identify and work through any issues before they become significant problems.
  2. If necessary, seek guidance and support from Clinical Education. They will work with the person who initiates contact to brainstorm strategies for dealing with identified problems. Clinical Education supports the intern or faculty clinician resolving issues without department involvement unless it is necessitated by University or Clinical Education policy and procedure.
  3. If the situation is not improving, a meeting will be scheduled that includes the clinician, the student, and one of the Clinical Education Adjunct Faculty. The latter will serve as a mediator to help resolve the situation advocating for the needs of the student or faculty clinician and the standards of the program.
  4. Clinical Education will actively monitor the situation and follow-through with offering whatever resources and support are necessary.
  5. If the situation remains untenable, the student, or faculty clinician, may request a “Clinic Transfer” for the student from Clinical Education. Only “Clinic Transfer” requests from persons who have already attempted to resolve the situation by following the above sequential steps will be considered.
  6. In cases of extreme necessity, interns may be immediately removed from their assigned clinic for protection of either the faculty clinician or student.