Massage Therapy Programs Clinic Handbook

C. The Intern-Front Desk Staff Relationship

The general principle of the intern-front desk staff relationship must be that of mutual respect and awareness of the responsibilities and domain of each.

It is the duty of front desk staff to greet clients, answer phones, schedule appointments, make payment arrangements, receive payments for services, and maintain a professional reception room environment. Additional duties may include record keeping, typing, and certain cleaning duties. No intern should interfere with, or attempt to disrupt, these duties unless requested by supervising faculty. You should not occupy the lobby or detain the front desk staff with unnecessary questions or conversation, as this will interfere with the front desk staff’s ability to perform their duties.

Any conflicts or problems that arise between an intern and front desk staff should be brought to the attention of supervising faculty.

The names of the current UHS front desk staff are Gayle Hawkey, Patricia Krueger, Lisa Harris, Joan Johnson, and Maggi Coleman. The UHS clinic manager is Carissa Marsh.